Returns

If something isn't right with your book, email us within 14 days of it arriving and we'll refund or replace it, whichever you prefer. The policy below is the same whether the book is faulty, damaged, or you've simply changed your mind.

The short version

If the book is damaged or misprinted

Tell us at hi at rgbloom dot com within 14 days of it arriving. A photo or two of the problem helps us catch whatever went wrong at the printers, but isn't required. We'll refund or send a replacement at our cost.

Things that count as a fault: misprints, smudged or off-register colour beyond ordinary print variation, damaged covers or pages, missing pages, the wrong book entirely, anything that doesn't match what you ordered. Things that don't count as a fault: the colours on the printed page being slightly different from your screen (we work to keep this close, but no printed book matches a backlit display exactly).

If you've changed your mind

The same offer: email us within 14 days of delivery and we'll refund or replace. Strictly, we don't have to. Under UK law (Consumer Contracts Regulations 2013, regulation 28(1)(b)) a personalised photo book is exempt from the usual right to cancel an order made online. We'd still rather you weren't left with a book you don't want, so the offer stands.

When refunds arrive

Once we've confirmed the refund, the money goes back to the card that paid for the order. Our payment provider usually settles refunds within a few working days; sometimes faster, occasionally slower depending on your bank. We can chase them if it takes longer than that.

Your statutory rights

Nothing on this page affects your rights under the Consumer Rights Act 2015. Books we supply must be of satisfactory quality, fit for purpose, and as described. If they aren't, you have rights to a refund, repair, or replacement that we can't exclude - and wouldn't want to. The policy above is what we promise on top.