Questions

The short answers to the things people ask most. If yours is not here, write to hi at rgbloom dot com.

What do I get?

A 21×21cm square photo book, a stapled softback (saddle-stitched): 28 inside pages on 150gsm silk paper, with a laminated cover on 250gsm silk card. Full colour throughout, including the inside of the cover.

How much does it cost?

£10, including delivery within the UK. One price, nothing else to pay.

How long until it arrives?

Most books are delivered within a week. We print and post from the UK.

Can I use photos from my phone?

Yes. Scan the QR code in the editor and your phone connects to your computer. Where the network allows, the photos go straight from one device to the other; they do not pass through us.

What happens to my photos?

While you are designing, they stay on your device - the editor runs in your browser, and we do not see them. When you order, we receive what we need to print and post the book, then delete all of it 30 days after the book ships. The Privacy page has the full detail.

What if the book is faulty, or I change my mind?

You have 14 days from delivery to ask for a refund or a replacement, whichever you prefer, faulty or not. You do not need to send the book back. See Returns.

Can I order more than one copy?

Yes. Order as many copies as you like in one go. If they are going to different people, you can split them into separate shipments, each to its own UK address. Every copy is £10, including delivery.

Do you deliver outside the UK?

Not yet. We post within the UK only for the time being.

What kind of photo files can I use?

The common ones: JPEG, PNG, WebP, AVIF, and HEIC. Larger, higher-resolution photos print better.

Can I reorder the same book later?

We delete your order 30 days after it ships, so we cannot reprint it from our side. But your book stays saved in your browser on the device you made it on, so you can open it again and reorder from there.

Where are my books kept?

In your browser, on the device you made them on. There are no accounts and nothing to sign into: the book, the layout and the photos all live locally. That is why they do not appear on another computer, and why clearing your browser data removes them. To keep a copy that outlives the browser, download it (see below).

How do I keep a copy of my book?

In the editor menu, choose Download book. You get a single .photobook file with everything in it - pages, layout and photos - which is yours to keep somewhere safe or move to another computer. It is the only copy that exists outside your browser, so it is worth doing once you have a book you would be sorry to lose.

I cleared my browser, or I am on a new computer. Can I get my book back?

Only if you saved a .photobook file. If you have one, open it by dragging it onto rgbloom.com, or use the "Open a saved .photobook" link in the footer. If you did not save one, we are sorry, but we cannot recover it: books live only in the browser that made them, and we never had a copy. Double-clicking the file will not open it - it has to come in through the site.