Questions

The short answers to the things people ask most. If yours is not here, write to hi at rgbloom dot com.

What do I get?

A 21×21cm square photo book: 28 inside pages on 150gsm silk paper, with a laminated silk cover, saddle-stitched (stapled). Full colour throughout, including the inside of the cover.

How much does it cost?

£10, including delivery within the UK. One price, nothing else to pay.

How long until it arrives?

Most books are delivered within a week. We print and post from the UK using a tracked service.

Can I use photos from my phone?

Yes. Scan the QR code in the editor and your phone connects to your computer. Where the network allows, the photos go straight from one device to the other; they do not pass through us.

What happens to my photos?

While you are designing, they stay on your device - the editor runs in your browser, and we do not see them. When you order, we receive what we need to print and post the book, then delete all of it thirty days after the book ships. The Privacy page has the full detail.

What if the book is faulty, or I change my mind?

You have 14 days from delivery to ask for a refund or a replacement, whichever you prefer, faulty or not. You do not need to send the book back. See Returns.

Can I order more than one book at a time?

Not yet. It is one book per order for now, though you are welcome to place more than one order.

Do you deliver outside the UK?

Not yet. We post within the UK only for the time being.

What kind of photo files can I use?

The common ones: JPEG, PNG, WebP, AVIF, and HEIC. Larger, higher-resolution photos print better.

Can I reorder the same book later?

We delete your order thirty days after it ships, so we cannot reprint it from our side. But your book stays saved in your browser on the device you made it on, so you can open it again and reorder from there.